VCN PRIVACY POLICY
1. Introduction and Scope
This Privacy Policy (“Policy”) is issued by Falcon Marketing Pvt. Ltd., a company incorporated under the Companies Act, operating under the brand name VCN (Vcare Network) (hereinafter referred to as the “Company”). This Policy governs the manner in which the Company collects, uses, processes, stores, discloses, and protects personal data of users accessing or using the Company’s website available at https://vcarenetwork.com/, mobile platforms, applications, and related services (collectively referred to as the “Platform”). The Company is committed to protecting the privacy and personal data of its customers, Direct Sellers, visitors, and other users (collectively referred to as “Users”) in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
2. Nature of Business and Data Processing Context
The Company operates a product-centric direct selling business involving the sale and distribution of wellness products, nutraceuticals, health supplements, and personal care products through a network of independent Direct Sellers. In order to facilitate onboarding, product transactions, commission payouts, customer engagement, and regulatory compliance, the Company collects and processes various categories of personal data. Users acknowledge that such processing is necessary for the performance of contractual obligations, compliance with legal requirements, and legitimate business purposes of the Company.
3. Categories of Personal Data Collected
The Company may collect personal data directly from Users during registration, onboarding, transactions, or interactions with the Platform, as well as automatically through system-generated processes. Such data may include identity information such as name, date of birth, gender, and contact details including mobile number, email address, and residential address. In the case of Direct Sellers, additional data such as Permanent Account Number (PAN), Aadhaar details or other government-issued identification documents, bank account details, payment credentials, and tax-related information may be collected for onboarding, commission disbursement, and statutory compliance.The Company may also collect transactional data relating to purchases, order history, and payment records, as well as technical data such as IP address, device information, browser type, and usage behaviour to improve platform performance and security. The Company does not intentionally collect sensitive health data; however, purchase behaviour may indirectly reflect wellness preferences, which shall be treated with appropriate confidentiality.
4. Purpose of Data Collection and Use
The personal data collected by the Company is used for lawful and legitimate purposes including user registration, onboarding of Direct Sellers, processing product orders, facilitating payments and commission disbursement, maintaining transaction records, providing customer support, communicating updates, and complying with legal and regulatory requirements. Such data may also be used for improving user experience, enhancing platform functionality, preventing fraud, ensuring system security, conducting internal analytics, and fulfilling statutory obligations including taxation, accounting, and audit requirements.
5. Legal Basis and Consent for Processing
Personal data is processed by the Company on the basis of consent provided by Users, performance of contractual obligations, compliance with legal requirements, and legitimate business purposes of the Company. By accessing or using the Platform, Users provide their consent to the collection and processing of their personal data in accordance with this Policy. Where required under applicable law, explicit consent shall be obtained for processing sensitive personal data. Users may withdraw consent at any time, subject to legal and contractual limitations. Withdrawal of consent may affect the Company’s ability to provide services or continue the business relationship
6. Disclosure and Sharing of Personal Data
The Company may share personal data with third parties strictly on a need-to-know basis and in compliance with applicable law. Such third parties may include payment gateways, banking partners, logistics providers, IT service providers, compliance professionals, and regulatory authorities. Data may also be disclosed where required by law, court orders, or governmental directives. The Company ensures that such third parties adhere to reasonable confidentiality and data protection standards. The Company does not sell, rent, or trade personal data to third parties.
7. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including compliance with contractual obligations and legal requirements. Financial and transactional data may be retained for periods prescribed under applicable tax and accounting laws. Even after termination of the relationship with the User, certain data may be retained for audit, regulatory, or dispute resolution purposes.
8. Data Security and Breach Management
The Company implements reasonable security practices and procedures to safeguard personal data against unauthorized access, misuse, alteration, or disclosure. Such measures include technical, administrative, and physical safeguards aligned with industry standards. In the event of any data breach or security incident involving personal data, the Company shall take reasonable steps to investigate, mitigate impact, and comply with applicable legal obligations, including notification requirements where applicable.
9. Rights of Users (Data Principals)
Users shall have the right to request access to their personal data, seek correction or updating of inaccurate or incomplete data, request erasure of personal data subject to legal retention requirements, withdraw consent for processing, and nominate another individual to exercise such rights in accordance with applicable law. Such requests shall be processed by the Company in accordance with the provisions of the Digital Personal Data Protection Act, 2023 and other applicable laws. Requests may be submitted through the Company’s designated contact channels.
10. Cookies and Tracking Technologies
The Platform may use cookies and similar technologies to enhance user experience, analyse usage patterns, and improve services. Users may control cookie preferences through their browser settings; however, disabling cookies may impact certain functionalities of the Platform.
11. Children’s Data
The Platform is not intended for use by individuals below the age of eighteen (18) years. The Company does not knowingly collect personal data from minors. In the event that such data is inadvertently collected, the Company shall take appropriate steps to delete the same, unless retention is required under applicable law.
12. Role and Responsibility of Direct Sellers
Direct Sellers associated with the Company operate as independent participants and may interact with customers and prospective participants. Direct Sellers shall ensure that any personal data collected by them is obtained lawfully and shared with the Company strictly for legitimate business purposes. The Company shall not be responsible for any unauthorised collection, misuse, or disclosure of personal data by Direct Sellers in violation of Company policies or applicable law.
13. Third-Party Links
The Platform may contain links to third-party websites or services. The Company is not responsible for the privacy practices or content of such third-party platforms. Users are advised to review the privacy policies of such third parties before sharing any personal data.
14. Cross-Border Data Transfer
Personal data may be processed or stored on servers located outside India where necessary for operational or technical purposes, subject to compliance with applicable data protection laws and implementation of reasonable safeguards.
15. Grievance Officer
In accordance with applicable law, the Company has appointed a Grievance Officer to address concerns relating to data privacy:
Name: Harminder Singh Email: adminvcarenetwork.com. Address:37/2 cool road, Jalandhar-144001.The Company shall endeavour to resolve complaints within the timelines prescribed under applicable law.
16. Updates to this Policy
The Company reserves the right to update or modify this Privacy Policy from time to time to reflect changes in law, technology, or business operations. The updated Policy shall be published on the Platform and shall become effective upon publication.
17. Acceptance of Policy
By accessing or using the Platform, Users acknowledge that they have read, understood, and agreed to the terms of this Privacy Policy.
18. Jurisdiction & Governing Law
This Policy shall be governed by laws of India and subject to jurisdiction of Delhi courts.
