VCN CUSTOMER TERMS, CONDITIONS & PURCHASE POLICY
(For Pharma, Nutraceutical, Wellness, Personal Care and Allied Products)
These Customer Terms, Conditions & Purchase Policy ("Customer Policy") govern all purchases, registrations, transactions, product orders, product usage, customer accounts, website interactions and customer relationships with Falcon Marketing Private Limited, CIN U74999PB2009PTC032904, operating under the brand name VCN (Vcare Network) ("Company").
This Customer Policy applies to every person who accesses the Company's website, mobile application, customer portal, digital platform, social commerce platform, authorised marketplace, authorised sales channel, customer account or otherwise purchases, receives, uses or consumes any product supplied by the Company.
By creating a customer account, submitting personal information, placing an order, purchasing any product, accepting delivery of products, making payment, accessing the Company's website, participating in any loyalty programme or promotional activity, or otherwise continuing to interact with the Company, the Customer expressly acknowledges having read, understood and agreed to be bound by this Customer Policy and all other policies published by the Company from time to time.
The Customer further acknowledges that electronic acceptance, digital consent, OTP verification, website usage, account creation, order placement, payment processing, continued product usage or continued interaction with the Company shall constitute valid acceptance of this Customer Policy and shall have the same force and effect as a written signature.
The Customer acknowledges that registration under the Company's platform is solely for the purpose of purchasing products for personal consumption or lawful use.
The Customer further understands that a Customer is a category distinct and separate from a Direct Seller. Mere registration as a Customer, purchase of products, issuance of invoices, participation in loyalty programmes or receipt of promotional benefits shall not confer any right to act as a Direct Seller, sponsor individuals, earn commissions, receive incentives, participate in compensation plans or engage in business-building activities.
Any individual desirous of becoming a Direct Seller must separately register, satisfy eligibility requirements and execute the applicable Direct Seller documentation prescribed by the Company.
The Company markets wellness products, nutraceuticals, health supplements, personal care products and allied products in compliance with applicable laws including the Food Safety and Standards Act, 2006, FSSAI regulations, Consumer Protection Act, 2019, Consumer Protection (Direct Selling) Rules, 2021, Legal Metrology laws, GST laws and other applicable regulations.
Unless specifically approved under applicable law, the Company's products are not medicines and are not intended to diagnose, treat, cure, mitigate or prevent any disease.
The Customer agrees to carefully read and follow all labels, warnings, directions for use, storage instructions and statutory declarations accompanying the products.
The Customer acknowledges that nutraceuticals, health supplements and wellness products are intended only to supplement normal dietary intake and support general wellness.
The Company does not provide medical advice and does not make any therapeutic, medicinal or curative claims except as specifically permitted under applicable law and supported by regulatory approvals.
Individual results may vary depending upon health conditions, age, genetics, dietary habits, lifestyle factors, consistency of use and other personal circumstances.
The Customer should consult a qualified healthcare professional before using any product in cases involving pregnancy, lactation, pre-existing medical conditions, medication usage or any health-related concerns.
Any information, content, educational material, testimonials, success stories, product descriptions or communications made available by the Company are intended solely for informational purposes.
No representation is made that any product shall guarantee a specific health outcome, wellness benefit, nutritional result or lifestyle improvement.
The Customer confirms that he or she has not relied upon any oral assurances, testimonials, social media content, success stories, statements made by Direct Sellers or third parties regarding guaranteed outcomes or specific benefits.
All purchases shall be made through authorised Company channels.
Product prices shall be those prevailing on the date of purchase and may be revised by the Company from time to time.
A valid tax invoice shall be generated for every eligible transaction.
The Company reserves the right to correct pricing errors, product descriptions, stock availability information or technical inaccuracies.
Payments shall be processed only through authorised banking channels, payment gateways or payment methods approved by the Company.
The Company shall not be responsible for delays, failures or interruptions caused by payment service providers, banks, internet service providers or other third parties.
The Company may introduce promotional programmes, loyalty benefits, reward schemes, discount campaigns or customer engagement initiatives from time to time.
Such benefits are promotional in nature, may be modified, suspended or withdrawn at the Company's discretion and shall not constitute income, investment returns, financial benefits or vested rights.
All matters relating to cancellations, shipping, returns, replacements, refunds, product rejection, delivery disputes and related customer rights shall be governed by the Company's Refund, Return, Cancellation and Shipping Policy as published on the Company's website and updated from time to time.
The Customer acknowledges that product returns and refunds shall be subject to eligibility requirements, timelines, verification procedures and applicable law.
The Company maintains a grievance redressal mechanism in accordance with applicable law.
Customers may raise grievances through the contact channels and grievance mechanisms notified on the Company's website.
The Company shall endeavour to acknowledge and resolve grievances within reasonable timelines and in accordance with applicable legal requirements.
The Customer agrees to use the Company's website, digital platforms and services lawfully and responsibly.
The Customer shall not misuse the website, attempt unauthorised access, interfere with system functionality, upload harmful content, violate intellectual property rights or engage in activities detrimental to the Company's operations.
The Company may collect, store, process, transfer and retain customer information in accordance with applicable laws and the Company's Privacy Policy.
Customer information may be used for account management, order processing, customer support, legal compliance, fraud prevention, communication, analytics and legitimate business purposes.
By interacting with the Company, the Customer provides consent for such processing in accordance with applicable law.
To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, special, exemplary or punitive damages arising from product usage, product misuse, reliance on unauthorised representations, interruption of services or circumstances beyond the Company's control.
Subject to applicable law, the Company's aggregate liability shall not exceed the value of the product purchased giving rise to the claim.
The Customer agrees to indemnify, defend and hold harmless the Company, its directors, officers, employees, representatives and affiliates against claims, liabilities, losses, damages, costs and expenses arising from misuse of products, violation of this Customer Policy, unlawful conduct or misuse of the Company's platforms.
Where a Customer account remains inactive for a continuous period of twenty-four (24) months or such longer period as may be determined by the Company, the Company may classify the account as dormant and may suspend, archive, restrict or deactivate the same after providing reasonable notice.
The Company shall not be liable for delays, interruptions or failures arising from events beyond its reasonable control, including natural disasters, pandemics, epidemics, government actions, regulatory restrictions, supply chain disruptions, labour disputes, product recalls, cyber incidents, technological failures or other force majeure events.
The Company may suspend, restrict or terminate a Customer account in cases involving fraud, misuse, false information, abuse of refund mechanisms, violation of applicable policies, unlawful activity or compliance requirements.
Termination shall not affect accrued rights, completed transactions, statutory consumer rights or obligations intended to survive termination.
The Privacy Policy, Refund/Return/Cancellation Policy, Shipping Policy, Grievance Redressal Policy, Website Terms of Use, Website Disclaimer, Product Disclosures, Compliance Advisories and all other policies, notices, disclosures and guidelines published by the Company on its website from time to time are hereby incorporated into and form an integral part of this Customer Policy.
The Company's official website shall serve as the central repository for all such documents.
The Company reserves the right to modify, amend, supplement, replace or update this Customer Policy at any time.
Any amendment shall become effective upon publication on the Company's website unless otherwise specified.
Continued use of the website, customer account, products or services shall constitute acceptance of such amendments.
This Customer Policy shall be governed by the laws of India.
Subject to applicable consumer protection laws and statutory remedies available to consumers, courts and tribunals having jurisdiction at Delhi shall have exclusive jurisdiction over disputes arising out of or relating to this Customer Policy.
By creating a customer account, accessing the Company's website, placing an order, purchasing any product, accepting delivery, making payment, submitting information, participating in promotional activities or continuing to interact with the Company, the Customer expressly acknowledges and agrees to be bound by this Customer Policy and all other policies, disclosures and notices published by the Company from time to time.
